As a Customer Service Advisor, you will be responsible for handling customer queries and managing cases through our innovative customer portal. Your focus will be on delivering clear, accurate, and helpful written responses. You will manage a variety of customer enquiries while maintaining high service standards. During peak periods, you may also assist with inbound calls to help manage overall customer demand.
You will receive thorough training to equip you with the knowledge and skills needed to excel in the role. We place great emphasis on attention to detail, accuracy, and effective written communication to ensure our customers receive the highest level of service. You will be joining a friendly, supportive team that values collaboration and continuous learning.
This role will allow you to develop new skills while making the most of your existing abilities. We are committed to supporting our employees’ career growth and offer many opportunities for those who are eager to progress within the company.
Our workplace is fast-paced and energetic, offering you the chance to grow and acquire skills that are transferable across different business areas. We are looking for individuals who are proactive, confident, and capable of taking responsibility for decision-making and case resolution independently.
• Starting salary £24,349 per annum
• Company pension, life insurance and sick pay
• Cycle-to-work scheme and on-site parking
• Monday to Friday schedule, so your weekends are all yours
• 2 days a week working from home
Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.
We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.
With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.
Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.
If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
