Meter Reader (Dundee Area)

Join Our Team as a Meter Reader – Make a Difference in the Water Industry!

We are looking for an enthusiastic and confident Meter Reader to join our Customer & Market Resolutions team. As a Castle Water Meter Reader, you will be doing more than just reading meters!
You will plan routes, locate and read customers’ water meters to a set schedule, perform site visits for data gathering and disconnection activities, answer customer questions and collecting payments on-site, report back to the office on a daily basis to assist with our customer service and billing activities.

Utilising your local knowledge and the ability to visit sites in person, this role provides access to essential information for the production of accurate customer bills, from obtaining ad-hoc reads to check for usage anomalies, to helping customers and office staff understand the water and wastewater services being delivered on-site. You may have to assist in the collection of over-due payments whether this is directly or indirectly and have a basic knowledge of our billing systems and market obligations.

The role will cover Dundee and surrounding areas so must live within a reasonable commute.

*Job-specific skills testing will be required at interview stage.

Perks you'll enjoy

Salary: £23,383 per year
Company pension, life insurance and sick pay
Cycle-to-work scheme
Monday to Friday schedule, so your weekends are all yours
Receive all necessary IT, PPE, and meter reading equipment.

What you'll be doing

Understand the monthly meter read requirements and using this create an effective route plan for each day, maximising the number of reads that can be taken each day in a safe manner.
Read each meter and then complete and return the meter read sheets at the end of the day following the correct process.
Perform ad-hoc site visits to take meter reads, assist customers with queries, take payments, or gain relevant data such as occupancy status and tenant information. This list is not exhaustive.
Understand our charges and invoicing to assist customers should they require help at the time of the visit.
A full driving license is required as a company vehicle will be used to carry out the daily duties.
Build rapport, identify customer needs quickly, efficiently, and proactively to deliver excellent customer service.
Work collaboratively with team members to ensure more complex customer queries are investigated thoroughly and resolved.
Drive with due attention and care whilst out on the road, considering Castle Water’s reputation at all times.
Report any and all anomalies with company data to the office to be investigated and resolved.
Assist and collaborate with all other areas of the business when required, supporting the in resolving issues and queries.
Opportunity for involvement in improvement of business processes.
Manage workload effectively ensuring all tasks are completed within given timescales.

What you'll bring to the role

Previous experience in in a similar role would be preferential but is not required
Must be commercially aware with a track record of consistently achieving and exceeding targets
Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity
Excellent interpersonal and communication skills
Competent in all Microsoft office packages including Excel, office 365
Must be a strong team player, with the ability to work collaboratively across functions and departments
Must have strong communication skills with the ability to communicate effectively both internally and externally
Ability to work under pressure and to meet tight deadlines
Must have strong logical and analytical skills, an inherent problem solver
Full driving license required
This role has a considerable level of physical activity such as lifting heavy meter lids and the use of various equipment.

Why choose Castle Water

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager