IT Service Desk Apprenticeship

The IT Apprentice will support the IT department in the maintenance and operation of the company’s computing needs. The role involves assisting in the management of hardware, software, and network systems. As an apprentice, you will gain hands-on experience and knowledge in a professional IT setting, contributing to their development and understanding of the field.

Perks you'll enjoy

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development

Fully funded for those aged 16-24
Achieve a nationally recognised SVQ
Earn as you learn
Real-world business experience
Valuable transferable skills

What you'll be doing

Provide technical support to staff and assist in troubleshooting issues to maintain business operations.
Assist in the installation, configuration, and maintenance of IT hardware and software.
Support the IT team in the implementation of new technology solutions.
Participate in the documentation of IT processes and user guides.
Collaborate with team members on IT projects and initiatives.
Engage in learning and development opportunities to enhance IT skills and knowledge.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties

What you'll bring to the role

Basic understanding of computer systems, mobile devices, and other tech products.
Eagerness to learn and a keen interest in IT and technology trends.
Good problem-solving skills and the ability to work under supervision.
Strong communication skills and the ability to interact professionally with colleagues.
Ability to follow instructions and adhere to company policies and procedures.
A proactive approach to finding solutions and improving knowledge.
A commitment to ongoing learning and development within the IT field.

Why choose Castle Water

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager