We’re hiring a Collections Administrator to join our fast-paced Credit Control Team in Ayr. This is a full-time, office-based role focused on reducing aged debt and improving debtor days.
The Collections Administrator plays a pivotal role in our operation with close collaboration with all members of the Collections team and other departments is essential in order to facilitate a cohesive approach to addressing customer needs, resolving queries, handling data effectively, and aligning collection strategies with broader organisational goals.
You’ll be undertaking administration on behalf of the department, generating reports, communicating with customers to understand reasons for non-payment and working with them to clear balances.
We’re looking for someone with strong administration & communication skills, with a proactive attitude.
*Job-specific skills testing will be required at interview stage.
• Salary – £24,345
• Monday – Friday so they weekends are all yours
• Company pension, life insurance and Cycle to Work scheme
• A variety of administration tasks within the department
• Accurately complete, maintain, and enhance existing spreadsheets with large volumes of data
• Contact customers to collect outstanding payments
• Send payment reminders via email and post
• Resolve basic invoice queries and disputes, negotiate and agree payment plans
• Maintain accurate records in our CRM system.
• Meet and exceed individual and team collection targets/KPI’s
• Strong administrative background, ideally finance, or a similar environment
• Comfortable using a wide range of computer systems
• Highly organised with a strong attention to detail in a fast-paced setting Comfortable working both independently and as part of a team
• Excellent written and verbal communication skills, handling objections with confidence and professionalism
• Confident communicator with the ability to handle sensitive conversations
• Competent in all Microsoft office packages including Excel.
• Preferably have experience using accounting software and CRM systems but not essential
Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.
We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.
With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.
Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.
If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
