Collections Advisor

We’re currently looking for a Collections Advisor to join our close-knit, high-energy team. If you’re confident, a great communicator, and love solving problems, this is your chance to put those skills to work in a fast-paced, rewarding role.

As a Collections Advisor, you’ll be at the heart of what we do – working with customers to review accounts, resolve queries, and arrange payments. It’s a role that calls for curiosity, initiative, and strong people skills. If you enjoy investigating, analysing, and finding solutions, we’d love to hear from you.

Perks you'll enjoy

• Competitive salary: £23,500 – £25,000 per year
• Company pension, life insurance and sick pay
• Cycle-to-work scheme and on-site parking
• Monday to Friday schedule, so your weekends are all yours
• 2 days a week working from home

What you'll be doing

Connect with customers: quickly understand their needs and work with them to set up fair and manageable payment plans
Team up for success: Collaborate with colleagues to hit team goals, share knowledge, and develop new skills
Own your workload: Stay on top of tasks, meet deadlines, and escalate issues when needed to keep things running smoothly
Work across teams: Get hands-on experience with different departments such as Legal, Insolvencies, and Disconnections
Tackle tricky cases: Work with your team to solve complex issues and find the best resolution for customers
Keep accounts accurate: Review customer details to make sure we have the right info and spot anything that could delay payments
Help improve the process: Get involved in making our systems smarter and more efficient through automation and innovation

What you'll bring to the role

Experience in utilities, finance or banking is a plus, but not essential – we’re open to all backgrounds
Confident on the phone with a strong, professional manner
Account reviews, reporting, or investigation experience would be beneficial
Ability to handle a fast-paced environment and work towards team goals
Strong literacy and numeracy skills with a customer-first mindset
Comfortable using Microsoft Office and learning new systems
Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
Great at negotiating and building relationships
Willing to take ownership of learning and development
A degree is a plus, but what matters most is attitude and skills

Why choose Castle Water

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager