Collections Advisor

We’re currently looking for a Collections Advisor to join our close-knit, high-energy team. If you’re confident, a great communicator, and love solving problems, this is your chance to put those skills to work in a fast-paced, rewarding role.

As a Collections Advisor, you’ll be at the heart of what we do – working with customers to review accounts, resolve queries, and arrange payments. It’s a role that calls for curiosity, initiative, and strong people skills. If you enjoy investigating, analysing, and finding solutions, we’d love to hear from you.

Perks you'll enjoy

Competitive salary: £23,500 – £25,000 per year
Company pension, life insurance and sick pay
Cycle-to-work scheme and on-site parking
Monday to Friday hybrid working schedule, so your weekends are all yours

What you'll be doing

Connect with customers: quickly understand their needs and work with them to set up fair and manageable payment plans
Team up for success: Collaborate with colleagues to hit team goals, share knowledge, and develop new skills
Own your workload: Stay on top of tasks, meet deadlines, and escalate issues when needed to keep things running smoothly
Work across teams: Get hands-on experience with different departments such as Legal, Insolvencies, and Disconnections
Tackle tricky cases: Work with your team to solve complex issues and find the best resolution for customers
Keep accounts accurate: Review customer details to make sure we have the right info and spot anything that could delay payments
Help improve the process: Get involved in making our systems smarter and more efficient through automation and innovation

What you'll bring to the role

Experience in utilities, finance or banking is a plus, but not essential – we’re open to all backgrounds
Confident on the phone with a strong, professional manner
Account reviews, reporting, or investigation experience would be beneficial
Ability to handle a fast-paced environment and work towards team goals
Strong literacy and numeracy skills with a customer-first mindset
Comfortable using Microsoft Office and learning new systems
Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
Great at negotiating and building relationships
Willing to take ownership of learning and development
A degree is a plus, but what matters most is attitude and skills

Why choose Castle Water

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager