After high-school I went to Perth UHI to study computing while working in retail, then ended up working Hospitality in the local Wetherspoons working my way up to a management role.
When I felt my time was up in hospitality I looked for surrounding jobs in the vicinity where I applied for a customer service job in Castle Water, but they noticed I had computing experience where then lead to an interview within the Application Delivery team for a trainee role.
Since joining my progress has been ever-growing as I have gained a deeper understanding of the business. I’ve been able to expand my skillset and build strong relationships across the entire business which has made my job inherently easier.
My typical day at Castle Water involves acting as a key liaison between Gentrack and Castle Water to ensure the smooth operation of our Velocity billing software. I manage and resolve support tickets for Castle Water users whenever possible and oversee the two-week Velocity Sprint.
I enjoy working with the team I operate with; we have our team lunch’s which is great to get everyone together – it’s a great laugh and good to see everyone since we mostly work remote.
I’m proud of establishing a strong and efficient relationship with Gentrack, which has greatly improved communication and reduced the volume of incoming tickets. By streamlining processes, I’ve minimized the need to redirect engineering-focused tickets, bringing Velocity 2nd line support tickets down from around 300 to just 8—most of which no longer require engineering support.
My advice would be to stay proactive and take every opportunity to use the learning tools provided by Castle Water. Build strong relationships, take initiative and most importantly don’t be afraid to ask questions!
Looking for the next step in your career in a fast-paced, dynamic environment? If you’re ambitious, eager to learn, and thrive on solving problems, we want to hear from you. At Castle Water, you’ll gain hands-on experience, work with industry experts, and develop valuable skills to support your long-term success.
Join a team that values innovation, collaboration, and career growth. Apply now and take the next step in your professional journey.
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
