Accounts Administrator (Ayr)

We are looking for an Accounts Administrator to join our Accounts team in Ayr. This is a full-time, office based role focused on processing customer payments, handling customer account queries and processing refunds.

The ideal candidate will bring enthusiasm and a proactive approach to the role. We’re looking for individuals who are confident, excel at problem-solving, and thrive when working independently.

Perks you'll enjoy

Salary – £24,000 – £25,000 per annum
Company pension, life insurance and sick pay
Cycle-to-work scheme
Monday to Friday schedule, so your weekends are all yours

What you'll be doing

Processing Customer Payments: Efficiently handle customer payments using Autorek and Sage 200, ensuring accuracy and timeliness.
Managing Customer Refunds: Process customer refunds using our CRM system, ensuring accuracy and timely completion.
Maintaining customer data in Sage 200: Keep customer data up-to-date in Sage 200.
Generating Customer Statements: Produce and send customer statements via our CRM.
Processing Phone Payments: Take card payments securely over the phone.
Ownership of Customer Queries: Take full responsibility for customer account queries, from initial contact to resolution, ensuring every issue is addressed proactively.

What you'll bring to the role

Previous experience in an accounts environment (or a similar role) is desirable, but a strong willingness to learn is equally valued.
Proficiency in Microsoft Office, including Excel and Office 365
Strong numerical and analytical skills, with an eye for detail
Excellent time management abilities, with a demonstrated capacity to handle multiple tasks effectively in a fast-paced environment.
Exceptional written and verbal communication skills, with the ability to engage with customers and colleagues confidently and professionally.

Why choose Castle Water

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager