Accounts Administrator (Ayr)

We are looking for an Accounts Administrator to join our Accounts team in Ayr.

This is an excellent opportunity for someone with strong administrative or accounts experience to develop their career within a busy accounts environment. You’ll play a key role in supporting customer account activity, payment processing, account administration and collections operations.

This is a full-time, office-based role focused on managing customer payments, handling account queries, and processing refunds

The ideal candidate will bring enthusiasm and a proactive approach to the role. We’re looking for someone who is confident, enjoys problem-solving, and can work both independently and as part of a team.

*Job-specific skills testing will be required at interview stage.

Perks you'll enjoy

Salary – £25,000 per annum
Company pension, life insurance and sick pay
Cycle-to-work scheme
Monday to Friday schedule, so your weekends are all yours

What you'll be doing

Processing Customer Payments: Efficiently handle customer payments using Autorek and Workday, ensuring accuracy and timeliness
Managing Customer Refunds: Process customer refunds using our CRM system, ensuring accuracy and timely completion
Generating Customer Statements: Produce and send customer statements via our CRM
Processing Phone Payments: Take card payments securely over the phone
Ownership of Customer Queries: Take full responsibility for customer account queries, from initial contact to resolution, ensuring every issue is addressed proactively
Supporting Collections Operations: Play a key role in supporting the Collections Team by providing administrative support, liaising with external Debt Collection Agencies, and assisting with the management of insolvent accounts

What you'll bring to the role

Previous experience in an accounts, finance or administrative role is desirable; however, a positive attitude and willingness to learn are equally important
Strong proficiency in Microsoft Office applications, particularly Excel and Office 365
Excellent numerical, analytical and problem-solving skills, with a keen eye for detail
Experience using accounting or finance systems would be advantageous
Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines in a fast-paced environment
Excellent written and verbal communication skills, with the confidence to engage professionally with customers, colleagues and external partners
A proactive and self-motivated approach, with the ability to work independently and take ownership of tasks through to completion

Why choose Castle Water

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager