Are you looking for a role where you can build valuable skills, solve problems, and be part of a fast-paced team? We’re looking for a Payments Advisor to join our team – a key part of our business that keeps things running smoothly.
As a Payment Advisor, you’ll work closely with our Payment Manager and be a key player in our SME Billing and Payments Team. This is a great opportunity to develop real-world experience in a supportive and professional environment, where you’ll gain skills that can take you anywhere in your career.
If you’re proactive, confident, and eager to learn, this could be the perfect role for you.
· Competitive salary: £23,383 – £25,000 per year
· Company pension, life insurance and sick pay
· Cycle-to-work scheme and on-site parking
· Monday to Friday schedule, so your weekends are all yours
· Keep things running smoothly: process and apply payments accurately to customer accounts
· Deliver top-tier customer service: make sure our customers get the best experience possible
· Answer payment and billing queries: respond quickly and clearly to customer questions
· Set up Direct Debits: help customers manage their payments with ease
· Review and adjust payment plans: recalculate Direct Debit arrangements to ensure they’re accurate and fair
· Work with different teams: collaborate across the business to solve problems and improve processes
· Be a team player: share ideas and work with your team to make things better for everyone
· Stay organised and on top of tasks: manage your workload efficiently and meet deadlines
· Take ownership: handle customer queries with confidence and escalate issues when needed
· Follow the rules: ensure all work meets data protection and regulatory compliance guidelines
· A strong problem-solving mindset with the ability to work quickly, accurately, and confidently when resolving complex issues
· Previous experience in an office environment, likely in an administrative role
· Proficiency in Microsoft Office, including Word and Excel
· Confidence in handling non-escalated customer inquiries, including payment allocation and Direct Debit queries
· A highly organised, reliable, and flexible approach with a positive attitude and the ability to work both independently and as part of a team
· The ability to perform well under pressure in a fast-paced environment, meeting tight deadlines and handling short-notice tasks
· Strong communication skills, with the ability to interact effectively with colleagues at all levels of the business
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
