We are looking for an Accounts Administrator to join our Accounts team in Ayr. This is a full-time, office based role focused on processing customer payments, handling customer account queries and processing refunds.
The ideal candidate will bring enthusiasm and a proactive approach to the role. We’re looking for individuals who are confident, excel at problem-solving, and thrive when working independently.
· Salary – £24,000 – £25,000 per annum
· Company pension, life insurance and sick pay
· Cycle-to-work scheme
· Monday to Friday schedule, so your weekends are all yours
· Processing Customer Payments: Efficiently handle customer payments using Autorek and Sage 200, ensuring accuracy and timeliness.
· Managing Customer Refunds: Process customer refunds using our CRM system, ensuring accuracy and timely completion.
· Maintaining customer data in Sage 200: Keep customer data up-to-date in Sage 200.
· Generating Customer Statements: Produce and send customer statements via our CRM.
· Processing Phone Payments: Take card payments securely over the phone.
· Ownership of Customer Queries: Take full responsibility for customer account queries, from initial contact to resolution, ensuring every issue is addressed proactively.
· Previous experience in an accounts environment (or a similar role) is desirable, but a strong willingness to learn is equally valued.
· Proficiency in Microsoft Office, including Excel and Office 365
· Strong numerical and analytical skills, with an eye for detail
· Excellent time management abilities, with a demonstrated capacity to handle multiple tasks effectively in a fast-paced environment.
· Exceptional written and verbal communication skills, with the ability to engage with customers and colleagues confidently and professionally.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
