Administration & Scheduling Assistant

Are you organised and have strong communication skills? Then this might be the job for you!

The Administration and Scheduling Assistant will work as part of Castle Water’s busy and growing Field Team, scheduling work (including meter reads and investigative visits) and providing office-based support to the team. You will be committed to supporting the team to deliver against business objectives, to work efficiently in the field and provide a high-quality service both to customers and in communication with other parts of the business. The Administration and Scheduling Assistant will support the Field Operations Manager with administrative and reporting tasks.

This is a hybrid based role which will require a minimum of 3 days in our London office in Brentford, TW8 9DW.

Perks you'll enjoy

Salary – £28,000 – £29,000 per annum
Company pension, life insurance and sick pay
Monday – Friday schedule, so your weekends are all yours

What you'll be doing

Fully understand the Key Performance Indicators in your area, and take responsibility for their delivery
Allocate, schedule and co-ordinate monthly and bi-annual meter reads to agents across the Thames Valley area
Qualification, upload and distribution of schedules to include Planned BAU, ad hoc site visits requests, Collections and Project work to field operatives
Support team in prioritisation of visits in line with business needs
Work proactively with customers and field operatives to manage any security clearance requirements to ensure access to customer sites
Report issues and incidents in line with company procedure, and support team members with administration associated with reporting and equipment
Follow correct escalation routes in cases of potential health and safety risks
Monitor PPE equipment issued and manage replacement orders where necessary
Monitor weekly fleet checks to ensure completion and submission to Fleet Co-ordinator
Collect information relating to fleet incidents and ensure that information is correct prior to onward communication
Provide assistance in the production of internal reporting to aid management in monitoring and improving performance
Report on allocation and completion of field work, and on visit outcomes
Quality assurance checks across workstreams
Supporting Field Operations and H&S Manager with ad hoc administrative duties
Liaise directly with non-household customers to book appointments in advance to allow activity forward planning and reporting
Deliver an excellent and professional customer service experience

What you'll bring to the role

Experience in scheduling and dispatching daily jobs to maximise productivity and reduce downtime
Experience in fleet coordinating, logistics-related or material management operations desirable
Have a good geographical knowledge of the Thames Valley region
To be tech-ready with strong IT skills, a fast learner and willing to adapt and develop
Resilience and the ability to stay calm under pressure
Highly motivated to succeed
Excellent customer service and communication skills
Demonstratable experience in conflict resolution
Be well-organised with the ability to work autonomously
Proactivity in managing your workload
Commitment towards your work, team and partners

Why choose Castle Water

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager