Looking for a role where your attention to detail and problem-solving skills can shine? At Castle Water, we’re passionate about delivering exceptional service, and our Billing Advisors are central to that mission. You’ll be the heart of our operations, helping customers and colleagues with essential billing processes.
You’ll report directly to the Billing Manager and join our energetic SME Billing and Payments Team. Expect a workplace that’s all about collaboration, personal development and recognising your efforts. You’ll gain versatile skills that can unlock opportunities across the company – and we’re committed to helping you succeed.
This is more than just a job, it’s a chance to grow, learn and make a real impact while working in a lively and supportive environment.
• Competitive salary: £23,400 – £25,000 per year
• Company pension, life insurance and sick pay
• Cycle-to-work scheme and on-site parking
• Monday to Friday schedule, so your weekends are all yours
• 2 days a week working from home
• Master the art of billing: Create accurate, error-free bills that land on time, every time
• Become a detective: Dive into accounts, verify details and make sure everything is spot-on for customers who need a little extra care
• Own the move-in, move-out process: Help customers settle in or move on smoothly by managing their account changes and queries
• Research and resolve: Identify occupiers of sites and build evidence packs to back up your findings
• Team up for success: Work with colleagues to tackle billing queries quickly and efficiently
• Be a go-to-expert: Share your billing expertise with other departments, showing off your flexibility and knowledge
• Shape the future: Get involved in process improvements, sharing your fresh ideas to make things even better
• Stay on top of things: Manage your tasks and priorities like a pro to meet deadlines and deliver exceptional results
• A can-do attitude with a drive to learn and grow
• Calm under pressure – you thrive in a fast-paced, challenging environment
• Sharp attention to detail and confidence working with numbers and data
• Basic Microsoft Excel skills (we’ll help you level up if needed)
• Strong communication skills – you’re great at explaining things clearly
• A team player who’s also happy to take the lead on individual tasks
Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.
We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.
With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.
Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.
If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
