Billing Advisor

Looking for a role where your attention to detail and problem-solving skills can shine? At Castle Water, we’re passionate about delivering exceptional service, and our Billing Advisors are central to that mission. You’ll be the heart of our operations, helping customers and colleagues with essential billing processes.

This is more than just a job, it’s a chance to grow, learn and make a real impact while working in a lively and supportive environment.

Perks you'll enjoy

Competitive salary: £23,400 – £25,000 per year
Company pension, life insurance and sick pay
Cycle-to-work scheme and on-site parking
Monday to Friday schedule, so your weekends are all yours

What you'll be doing

You’ll report directly to the Billing Manager and join our energetic SME Billing and Payments Team. Expect a workplace that’s all about collaboration, personal development and recognising your efforts. You’ll gain versatile skills that can unlock opportunities across the company – and we’re committed to helping you succeed.

Master the art of billing: Create accurate, error-free bills that land on time, every time.
Become a detective: Dive into accounts, verify details and make sure everything is spot-on for customers who need a little extra care
Own the move-in, move-out process: Help customers settle in or move on smoothly by managing their account changes and queries
Research and resolve: Identify occupiers of sites and build evidence packs to back up your findings
Team up for success: Work with colleagues to tackle billing queries quickly and efficiently
Be a go-to-expert: Share your billing expertise with other departments, showing off your flexibility and knowledge
Shape the future: Get involved in process improvements, sharing your fresh ideas to make things even better
Stay on top of things: Manage your tasks and priorities like a pro to meet deadlines and deliver exceptional results

What you'll bring to the role

A can-do attitude with a drive to learn and grow
Calm under pressure – you thrive in a fast-paced, challenging environment
Sharp attention to detail and confidence working with numbers and data
Basic Microsoft Excel skills (we’ll help you level up if needed)
Strong communication skills – you’re great at explaining things clearly
A team player who’s also happy to take the lead on individual tasks

Why choose Castle Water

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager