Business Administration Apprentice - Billing and Customer Research

Looking to kick-start your career, gain hands-on experience, and earn while you learn? We’ve teamed up with GP Strategies to offer apprenticeship opportunities that give you real experience in a professional role. You’ll work towards recognised qualification, with 3 paid hours per week dedicated to your apprenticeship learning.

As a Business Administration Apprentice, your role will involve providing administrative support across the business, either in our SME Billing and Payments team, or our Industrial and Commercial team. Responsibilities may include data entry and record keeping, handling various communications, document preparation and project assistance.

No experience needed, just a positive attitude, motivation and willingness to learn.

Perks you'll enjoy

  • Earn while you learn with a salary of £15,500
  • Fully funded for those aged 16-24
  • Real-world business experience with valuable transferable skills
  • Monday to Friday working schedule, so your weekends are all yours

What you'll be doing

  • Billing and customer support: Generate and review customer bills, respond to queries and follow through to resolution with a focus on accuracy and great service
  • Payment and account management: Set up Direct Debits, allocate payments and keep customer account information up to date
  • Teamwork and collaboration: Work closely with team members and other departments to solve billing issues and support wider business needs
  • Communication and documentation: Handle customer emails professionally and help prepare accurate, well-formatted documents like invoices and account statements
  • Learning and development: Use your allocated study time effectively and attend regular meetings with your GP Strategies assessor to stay on track with your apprenticeship
  • Organisation and time management: Stay on top of daily tasks, manage your workload and meet deadlines in a fast-paced environment
  • Professional growth and compliance: Understand company values, follow all training and regulations (including GDPR and ISO standards), and take ownership of your own development
  • Flexibility and support: Be ready to take on other tasks that help the team and contribute to Castle Water’s success

What you'll bring to the role

  • Qualifications: Minimum Nat 5 Maths and Nat 5 English preferred
  • Communication skills: Clever verbal and written communication is essential for conveying information effectively, whether it’s through emails, phone calls or in-person interactions
  • Organisational skills: The ability to prioritise tasks and manage time effectively
  • Attention to detail: Being meticulous and thorough ensures accuracy in tasks like data entry, documentation preparation and record-keeping, minimising errors and oversights
  • Problem-solving skills: The capacity to identify issues, analyse situations and propose solutions is valuable for resolving challenges that may arise in day-to-day operations
  • Teamwork and collaboration: Working well with others, being cooperative and contributing positively to team dynamics fosters a productive and harmonious work environment
  • Adaptability: Flexibility and openness to change enable you to adjust to shifting priorities, new tasks and evolving business needs effectively
  • IT proficiency: Basic proficiency in using common office software such as Word, Excel and PowerPoint are necessary, along with the ability to quickly learn new software tools

Why choose Castle Water

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. 

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager