Business Administration Apprentice - Complaints

Looking to kick-start your career, gain hands-on experience, and earn while you learn? We’ve teamed up with GP Strategies to offer apprenticeship opportunities that give you real experience in a professional role. You’ll work towards recognised qualification, with 3 paid hours per week dedicated to your apprenticeship learning.

As a Business Administration Apprentice, your role will involve providing administrative support in our Complaints team. Responsibilities may include data entry and record keeping, handling various communications, document preparation and project assistance.

No experience needed, just a positive attitude, motivation and willingness to learn.

Perks you'll enjoy

Earn while you learn with a salary of £15,500
Fully funded for those aged 16-24
Real-world business experience with valuable transferable skills
Monday to Friday working schedule, so your weekends are all yours

What you'll be doing

Complaint handling and resolution: Record complaints accurately, investigate issues and respond to customers in line with company procedures and regulatory requirements
Customer outcomes: Deliver fair and consistent resolutions with a focus on service quality
Root cause analysis: Identify trends and recommend improvements to prevent future issues
Workload management: Stay organised and meet deadlines in a fast-paced environment
Team collaboration: Share knowledge and work with others to resolve issues efficiently
Apprenticeship development: Use weekly study time effectively and attend regular assessor meetings
Values and compliance: Model company values and follow all regulatory and ethical standards
Performance ownership: Understand and take responsibility for your KPIs
Process improvement: Suggest ways to improve efficiency and service
Systems use: Confidently use internal systems and support others where needed
Training and development: Complete all mandatory training and commit to continuous learning
Flexibility: Be ready to support the team with additional tasks when required

What you'll bring to the role

Qualifications: Minimum Nat 5 Maths and Nat 5 English preferred
Communication skills: Clever verbal and written communication is essential for conveying information effectively, whether it’s through emails, phone calls or in-person interactions
Organisational skills: The ability to prioritise tasks and manage time effectively
Attention to detail: Being meticulous and thorough ensures accuracy in tasks like data entry, documentation preparation and record-keeping, minimising errors and oversights
Problem-solving skills: The capacity to identify issues, analyse situations and propose solutions is valuable for resolving challenges that may arise in day-to-day operations
Teamwork and collaboration: Working well with others, being cooperative and contributing positively to team dynamics fosters a productive and harmonious work environment
Adaptability: Flexibility and openness to change enable you to adjust to shifting priorities, new tasks and evolving business needs effectively
IT proficiency: Basic proficiency in using common office software such as Word, Excel and PowerPoint are necessary, along with the ability to quickly learn new software tools

Why choose Castle Water

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager