Business Administration Apprentice - Industrial and Commercial

Looking to kick-start your career, gain hands-on experience, and earn while you learn? We’ve teamed up with GP Strategies to offer apprenticeship opportunities that give you real experience in a professional role. You’ll work towards recognised qualification, with 3 paid hours per week dedicated to your apprenticeship learning.

As a Business Administration Apprentice, your role will involve providing administrative support in our Industrial and Commercial team. Responsibilities may include data entry and record keeping, handling various communications, document preparation and project assistance.

No experience needed, just a positive attitude, motivation and willingness to learn.

Perks you'll enjoy

Earn while you learn with a salary of £15,500
Fully funded for those aged 16-24
Real-world business experience with valuable transferable skills
Monday to Friday working schedule, so your weekends are all yours

What you'll be doing

Customer billing and support: Generate and review bills, handle customer queries, and provide excellent service by identifying and responding to customer needs
Collaboration and communication: Work with team members and other departments to resolve complex queries and support wider business functions
Payments and systems: Set up Direct Debits, allocate payments, and use internal systems confidently and accurately
Workload and performance: Manage your time effectively, meet deadlines, and take ownership of KPIs and personal development
Apprenticeship learning: Use your weekly study time productively and attend all scheduled meetings with your GP Strategies assessor
Values and compliance: Demonstrate company values, follow regulations, complete mandatory training, and support continuous improvement
Flexibility and growth: Be open to additional tasks and ongoing learning as part of your professional development

What you'll bring to the role

Qualifications: Minimum Nat 5 Maths and Nat 5 English preferred
Communication skills: Clever verbal and written communication is essential for conveying information effectively, whether it’s through emails, phone calls or in-person interactions
Organisational skills: The ability to prioritise tasks and manage time effectively
Attention to detail: Being meticulous and thorough ensures accuracy in tasks like data entry, documentation preparation and record-keeping, minimising errors and oversights
Problem-solving skills: The capacity to identify issues, analyse situations and propose solutions is valuable for resolving challenges that may arise in day-to-day operations
Teamwork and collaboration: Working well with others, being cooperative and contributing positively to team dynamics fosters a productive and harmonious work environment
Adaptability: Flexibility and openness to change enable you to adjust to shifting priorities, new tasks and evolving business needs effectively
IT proficiency: Basic proficiency in using common office software such as Word, Excel and PowerPoint are necessary, along with the ability to quickly learn new software tools

Why choose Castle Water

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager