Credit Control Advisor (Ayr)

We’re looking for an enthusiastic and proactive Credit Control Advisor to join our team in Ayr. In this role, you’ll connect with customers to understand the reasons behind missed payments and support them in resolving outstanding balances. Your strong communication skills and problem-solving mindset will be key in ensuring an efficient and effective credit control process.

This role suits someone who is confident, analytical and thrives under pressure, with strong problem-solving and negotiation skills.

Perks you'll enjoy

£23,500 per year
Company pension, life insurance and sick pay
Cycle-to-work scheme
Monday to Friday schedule, so your weekends are all yours

What you'll be doing

Contacting customers via phone and email to discuss overdue payments.
Engaging with customers professionally and empathetically to resolve payment issues.
Handle customer objections confidently while maintaining a positive and understanding attitude.
Identifying reasons for non-payment and working towards a positive resolution.
Escalate problematic accounts in accordance with our Collections process.
Accurately record all customer interactions in our CRM system.
Strive to meet and exceed personal and team collection targets.

What you'll bring to the role

No previous experience is required, but a history in customer service, collections, or similar roles would be of benefit.
Strong communication skills with the ability to speak clearly and persuasively.
Comfortable using CRM systems and MS Office software.
Ability to remain calm and professional when managing challenging situations.
Self-motivated and goal-oriented with the ability to work independently.

Why choose Castle Water

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

It’s been an incredibly rewarding experience

Hannah Bodie

Onboarding Manager