We’re looking for an enthusiastic and confident Internal Sales Advisor to join our team in Ayr, this role is central to Castle Water’s Sales strategy in the Scottish Market.
The Internal Sales Advisor’s primary responsibility is to support the growth of company revenue via all sales channels. This will require a broad understanding and competency in all aspects of Scottish Sales activities, from producing customer proposals and direct sales, to customer retention and supporting colleagues in completion of national tenders.
This role suits someone who is confident, thrives under pressure, with strong problem-solving skills.
• Salary: £23,383 per annum + OTE
• Company pension, life insurance and sick pay
• Cycle-to-work scheme
• Monday to Friday schedule, so your weekends are all yours
• Professional and efficient call handling
• Producing accurate and timely customer proposals
• Client retention through proactive communication
• Closing and facilitating new business
• Reactive client retention as necessary
• Negotiating with “non-contract” customers including new occupiers, facilitating their onboarding and contract agreement
• Resolving customer issues and arranging payment as required
• Engaging with customers (in writing or by telephone) and providing substantive written responses
• Collection, collation and analysis of sales figures as required by the management team
• Any other ad-hoc task as required
• Excellent negotiation, verbal, written and numerical skills
• Confident making and receiving telephone calls with customers, external contacts and all levels of the business
• Ability to understand and address complex issues
• Effective time management skills and organisational skills
• Experience of working in a fast paced environment, under pressure and to tight deadlines
• Good knowledge of Microsoft packages including Excel and Office 365 – Desirable
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
