Ready to put your customer service expertise and problem-solving skills to work? At Castle Water, we’re passionate about delivering exceptional service, and our Key Account Advisors play a vital role in achieving that mission. In this fast-paced role, you’ll handle frontline customer contact via phone, email, and webchat, supporting our Key Account customers with a wide range of billing queries for water and wastewater services.
You’ll collaborate closely with our Key Account Managers and the wider Commercial Department to deliver solutions for major customers. This is more than just a job—it’s a chance to develop your skills, access excellent training opportunities, and progress your career in a dynamic and supportive environment.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
