Are you ready to take on a role that’s more than just a job? This is your chance to join an industry-leading, in-house team dedicated to delivering top-notch service, ensuring accuracy, and making a tangible impact in the water sector.
You will plan routes, locate and read customers’ water meters to a set schedule, perform site visits for data gathering and disconnection activities, and attend monthly team meetings at our Brentford office for regular updates and training.
The role will cover the Thames Water area.
• Competitive salary: Starting at £23,500–£25,000 (depending on experience)
• Earn more with performance: Monthly commission opportunities after probation
• Monday to Friday schedule, so your weekends are all yours
• Grow with us: 28 days’ holiday (rising to 33 with service), ongoing training, and progression opportunities
• Receive all necessary IT, PPE, meter reading equipment, and even a van, if required in the region
As a Meter Reader, you’ll be the face of Castle Water, playing a vital role in:
• Conducting routine and special meter readings across an allocated region in the southeast of England. We’ll expect you to cover other regions in the Thames Valley area when required.
• Investigating, reporting and escalating unique cases to support colleagues in resolving customer issues and health and safety risks.
• Using your skills to capture and verify data via the mobile app which includes meter read, location and occupier details to ensure bills are accurate and reflect real usage.
• Working autonomously and as part of a team to collectively achieve monthly targets.
• Occasionally assisting in supply reconnections and other field tasks.
• Delivering exceptional customer service at every interaction.
• Attend monthly team meetings at our Brentford office for regular updates and training.
You’ll work both independently and as part of a dynamic, supportive team led by an experienced Team Leader.
We’re looking for enthusiastic, motivated individuals with:
• A full UK manual driving licence (maximum 3 points).
• The physical ability to walk 5+ miles daily, climb stairs, and handle heavy equipment.
• Good geographical knowledge of the Thames Valley region and able to use and follow GPS/satnav platforms.
• A professional attitude, strong communication skills, and a knack for problem-solving.
• IT competency (especially Microsoft Office) and the ability to use GPS/satnav tools.
• Optional: Experience in cash collections or debt resolution is a bonus!
If you’re passionate about delivering quality service, love solving challenges, and want to make a meaningful contribution to the water industry, we want to hear from you.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
