Are you ready to take on a role that’s more than just a job? This is your chance to join an industry-leading, in-house team dedicated to delivering top-notch service, ensuring accuracy, and making a tangible impact in the water sector.
Castle Water is the UK’s largest independent commercial water retailer in the industry, who are pioneering in all aspects, with a strong focus on delivering quality customer services at its core. Having one of the best meter reading performances in the water market, we’re expanding our field team to bring our exceptional service to more businesses.
• Work-life balance: Monday to Friday, 9am–5pm – no evenings or weekends
• Competitive salary: Starting at £23,500–£25,000 (DOE)
• Earn more with performance: Monthly commission opportunities after probation
• Grow with us: 28 days’ holiday (rising to 33 with service), ongoing training, and progression opportunities
• We’ve got you covered: Receive all necessary IT, PPE, and meter reading equipment – even a van, if required in the region
• Conducting routine and special meter readings across an allocated region in the southeast of England. The allocated region is Central London and we’ll expect you to cover other regions in the Thames Valley area when required
• Investigating, reporting and escalating unique cases to support colleagues in resolving customer issues and health and safety risks
• Using your skills to capture and verify data via the mobile app which includes meter read, location and occupier details to ensure bills are accurate and reflect real usage
• Working autonomously and as part of a team to collectively achieve monthly targets
• Occasionally assisting in supply reconnections and other field tasks
• Delivering exceptional customer service at every interaction
• Attend monthly team meetings at our Brentford office for regular updates and training
• A full UK manual driving licence (maximum 3 points). You may be required to cover a larger area than you normal one, as required
• The physical ability to walk 5+ miles daily, climb stairs, and handle heavy equipment
• Good geographical knowledge of the Thames Valley region, but particularly of Central London, and able to use and follow GPS/satnav platforms
• A professional attitude, strong communication skills, and a knack for problem-solving
• IT competency (especially Microsoft Office) and the ability to use GPS/satnav tools
• Optional: Experience in cash collections or debt resolution is a bonus
Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.
We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.
With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.
Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.
If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
