Join Our Team as a Meter Reader – Make a Difference in the Water Industry!
Are you ready to take on a role that’s more than just a job? This is your chance to join an industry-leading, in-house team dedicated to delivering top-notch service, ensuring accuracy, and making a tangible impact in the water sector.
This role is suited to individuals with enthusiasm, confidence, who enjoy problem-solving, are target driven and take pride in being the ‘face’ of the business by delivering great customer service.
• Understand the monthly meter read requirements and using this create an effective route plan for each day, maximising the number of reads that can be taken each day in a safe manner.
• Read each meter and then complete and return the meter read sheets at the end of the day following the correct process.
• Perform ad-hoc site visits to take meter reads, assist customers with queries, take payments, or gain relevant data such as occupancy status and tenant information. This list is not exhaustive.
• Understand our charges and invoicing to assist customers should they require help at the time of the visit.
• A full driving license is required as a company vehicle will be used to carry out the daily duties.
• Build rapport, identify customer needs quickly, efficiently, and proactively to deliver excellent customer service.
• Work collaboratively with team members to ensure more complex customer queries are investigated thoroughly and resolved.
• Drive with due attention and care whilst out on the road, considering Castle Water’s reputation at all times.
• Report any and all anomalies with company data to the office to be investigated and resolved.
• Assist and collaborate with all other areas of the business when required, supporting the in resolving issues and queries.
• Opportunity for involvement in improvement of business processes.
• Manage workload effectively ensuring all tasks are completed within given timescales.
• You will be expected to carry out any other duties that may reasonably be required in line with your main duties.
• Previous experience in in a similar role would be preferential but is not required
• Must be commercially aware with a track record of consistently achieving and exceeding targets
• Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity
• Excellent interpersonal and communication skills
• Competent in all Microsoft office packages including Excel, office 365
• Must be a strong team player, with the ability to work collaboratively across functions and departments
• Must have strong communication skills with the ability to communicate effectively both internally and externally
• Ability to work under pressure and to meet tight deadlines
• Must have strong logical and analytical skills, an inherent problem solver
• Full driving license required
• This role has a considerable level of physical activity such as lifting heavy meter lids and the use of various equipment
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
