We are looking for an enthusiastic and confident Meter Reader to join our Customer & Market Resolutions team. As a Castle Water Meter Reader, you will be doing more than just reading meters!
You will plan routes, locate and read customers’ water meters to a set schedule, perform site visits for data gathering and disconnection activities, answer customer questions and collecting payments on-site, report back to the office on a daily basis to assist with our customer service and billing activities.
Utilising your local knowledge and the ability to visit sites in person, this role provides access to essential information for the production of accurate customer bills, from obtaining ad-hoc reads to check for usage anomalies, to helping customers and office staff understand the water and wastewater services being delivered on-site. You may have to assist in the collection of over-due payments whether this is directly or indirectly and have a basic knowledge of our billing systems and market obligations.
The role will cover the areas of Glasgow/Lanarkshire
*Job-specific skills testing will be required at interview stage.
• Salary: £23,383 per year
• Company pension, life insurance and sick pay
• Cycle-to-work scheme
• Monday to Friday schedule, so your weekends are all yours
• Receive all necessary IT, PPE, and meter reading equipment.
• Understand the monthly meter read requirements and using this create an effective route plan for each day, maximising the number of reads that can be taken each day in a safe manner.
• Read each meter and then complete and return the meter read sheets at the end of the day following the correct process.
• Perform ad-hoc site visits to take meter reads, assist customers with queries, take payments, or gain relevant data such as occupancy status and tenant information. This list is not exhaustive.
• Understand our charges and invoicing to assist customers should they require help at the time of the visit.
• A full driving license is required as a company vehicle will be used to carry out the daily duties.
• Build rapport, identify customer needs quickly, efficiently, and proactively to deliver excellent customer service.
• Work collaboratively with team members to ensure more complex customer queries are investigated thoroughly and resolved.
• Drive with due attention and care whilst out on the road, considering Castle Water’s reputation at all times.
• Report any and all anomalies with company data to the office to be investigated and resolved.
• Assist and collaborate with all other areas of the business when required, supporting the in resolving issues and queries.
• Opportunity for involvement in improvement of business processes.
• Manage workload effectively ensuring all tasks are completed within given timescales.
• Previous experience in in a similar role would be preferential but is not required
• Must be commercially aware with a track record of consistently achieving and exceeding targets
• Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity
• Excellent interpersonal and communication skills
• Competent in all Microsoft office packages including Excel, office 365
• Must be a strong team player, with the ability to work collaboratively across functions and departments
• Must have strong communication skills with the ability to communicate effectively both internally and externally
• Ability to work under pressure and to meet tight deadlines
• Must have strong logical and analytical skills, an inherent problem solver
• Full driving license required
• This role has a considerable level of physical activity such as lifting heavy meter lids and the use of various equipment.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
