We have an exciting opportunity for a Recoveries Advisor to join our dynamic Recoveries team. You will be liaising with customers, solicitors and colleagues throughout the business to review accounts, resolve issues and seek payment of debts from customers who are currently within the litigation process. If you are strong communicator, enjoy problem solving, investigation and desktop analysis then this is the role for you.
• Company pension, life insurance and sick pay
• Monday – Friday with hybrid working, so your weekends are all yours
• Cycle to work Scheme
• Work with customers throughout the recovery process, identifying customer needs quickly, efficiently, and proactively to ensure delivery of payments and agree on payment plans where appropriate
• Working closely with colleagues in the legal team to provide updates on cases. Keeping systems updated with all communication from customers
• Work closely with colleagues to contribute to objectives and targets for the teams’ process, acquiring and sharing knowledge and skills as part of your daily tasks
• Manage workload effectively, taking ownership of all tasks, ensuring they are completed within given timescales, and escalated as appropriate to enable effective recovery of debt
• Assist and collaborate with ALL other areas of the business as required e.g. collections and billing
• Work collaboratively with team members to ensure more complex issues and escalations are investigated and resolved
• Review customer accounts ensuring high-quality data is available as appropriate, and identify any potential barriers to payment
• Experience within a similar role
• High level of attention to detail and accuracy required
• Excellent communicator with a good telephone manner and the ability to handle difficult conversations
• Experience in account reviews, reporting and analysis and/or investigation work would be beneficial
• Ability to flourish in a challenging, high pressure and fast-paced environment and to meet team KPIs
• Competent in all Microsoft office packages
• Highly organised, flexible with a positive attitude, ability to work collaboratively as well as autonomously
• Good negotiation and persuasion skills with excellent interpersonal and communication skills
• Ability and willingness to take ownership of own learning and development
Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.
We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.
With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.
Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.
If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.
Hannah Bodie
Onboarding Manager
We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [email protected].
